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Customer Support

Need some help? We understand that sometimes you just need to get a hold of a real person, that's why we're here for you 24 hours a day. Please use the methods below to contact our customer support reps 24 hours a day!

Email: CustomerService@vs.com
Phone: 1-800-685-9236 (USA only)
Int'l Phone: 1-818-880-9021 (Outside USA)
Mailing Address: VS Media Inc.
4607 Lakeview Canyon Rd.
Westlake Village, CA 91361

For assistance with common issues please consult our frequently asked questions page.

Billing Support

Our authorized sales agencies will appear on your statement as either:

- VS.COM, VS1.COM, VS2.COM, VS3.COM, VS4.COM or VS5.COM 800-685-9236 (Click here for VS3.com)
- (Click here for Epoch.com)
- CCBILL.COM (Click here for CCBill.com)
- SEGPAYUS.COM (Click here for SegPay.com)

By clicking submit, you are also agreeing to be bound by their terms and conditions.

Customer Feedback

Your feedback and suggestions helps to make our live adult chat system better. Please use the form below to submit feedback to our customer service department.

Our 24/7/365 live customer service representatives respond to all received emails. To ensure you get our response, please enable receiving messages from VS Feedback customerservice@vs.com. Also, you might need to check your spam folder.

Because of the insecure nature of email and for the protection of your account, never send more than the last 4 digits of your billing account number by email.

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